Current vacancies at WBC

Operational Supervisor

You will be welcoming, flexible, approachable and community facing. You will champion equality and diversity and be the eyes and ears for our safeguarding and community safety provision. You will ensure that the reputation and openness of WBCCIC is foremost.

This role is offered under a fixed hours employment contract. The hours of work will be 25 hours per week (1st April to 30th September). Winter (1st of October to 31st of March) will be 20 hours per week.

The positions’ primary role is to deliver bar opening and service duties for the following hours.

Summer Hours (1st of April – 30th of September)
  • Thursday; Open at 17:00 close at 20:00 (3hrs)
  • Friday; Open at 16:00 Close at 22:00 (6hrs)
  • Saturday; Open at 15:00 Close at 22:00 (7hrs)
  • Sunday: Open at 15:00 Close at 21:00 (6hrs)
  • Cleaning, Stock purchasing and associated duties (3hrs)

Summer Total Hours = 25hrs

Winter Hours (1st of October – 31st of March)
  • Friday; Open at 16:00 Close at 22:00 (6hrs)
  • Saturday; Open at 17:00 Close at 22:00 (5hrs)
  • Sunday; Open at 15:00 Close at 21:00 (6hrs)
  • Cleaning, Stock purchasing and associated duties (3hrs)

Winter Total Hours = 20hrs

Location: Whitefield Bowling Club, 22 Church Lane, Whitefield.
Hourly Rate: £13.50
Reporting to: Directors

Overview

Whitefield Bowling Club are looking for a proactive and hands-on Operational Supervisor who will take responsibility for the efficient and profitable running of the clubhouse bar. We provide a great experience to the community who use our facilities and we see this role as critical in maintaining a welcoming and first-class experience. You will be our champion promoting equality, diversity, safeguarding and fair and open access. Health and Safety with a clean and welcoming environment will be paramount within all day-to-day activities and operations. An awareness of “signposting” and accessing support and services.

Key Responsibilities

Hospitality

  • Set standards in the clubhouse, delivering a friendly, courteous and proactive service to all members and visitors.
  • Providing refreshments and services to all community members, teams and visitors as required.
  • Assist in the review of processes and procedures, to ensure continual service improvement.
  • Deliver cleaning services for the premises ensuring all sundries are in situ and provided. A regular regime of glass cleaning and sanitisation of all services and products.
  • Work to organise and promote clubhouse events.
  • Manage the cellar and maintain bar stocks, ordering stocks ensuring timely delivery and taking advantage of offers and promotions.
  • Ensure maintenance of all equipment is kept up to date and regular line cleaning, fridges are undertaken.

Staff and Volunteer Supervision

  • Supervise and organise any part time staff and volunteers’ requirements, recruitment, training, performance as required.
  • Ensure that we continue to consider support and recruitment by development opportunities for all.
  • Development of work experience and return to work training.

Admin and Finance

  • Ensure correct use of PayPal system and accurate recording of stock and sales.
  • Change and cash flow
  • Responsibility for record keeping with weekly banking.
  • Review any staff payment/time sheets and approve hours for processing.
  • General

Additional tasks requested by Directors

  • Strict adherence to members and guests’ procedure
  • Strict compliance with Health and Safety and management of reporting systems
  • Ensure strict licensing regulations and monitoring is in situ
  • Work alongside volunteers and members.
  • Liaison with community partners.
  • Any duty that supports and promotes WBCCIC
  • Compliance with all policies and procedures
  • Any reasonable day to day activity/duty

Skills and Experience:

  • Experience working with customers.
  • Ability to organise.
  • Experience of preparing rotas.
  • Financial management and IT skills.
  • Bar and cellar (we have a volunteer cellar man at present)
  • Excellent communication and interpersonal skills.
  • Willing to be flexible and cover.

Whilst the club has seasonal demands and peaks, largely around March-September, the Clubhouse is open all year round. The Supervisor would be expected to balance their time engaged in the bar , stock and cellar work with organising work, administration, cleaning, ordering, and venue use and promotion.

Please email directors@whitefieldbowlingclub.co.uk for further details.